Resident Services Assistant – Student Accommodation – Glasgow
Job Description
Location: Glasgow G1
Job Type: Temporary
Duration: 4-6 weeks
Days: Monday to Friday
Hours: 10.00am – 6.00pm
Salary: £13.00 per hour
Overview
We are recruiting a Resident Services Assistant to support a busy student accommodation property in Glasgow. This customer-facing role is focused on delivering an excellent resident experience, providing day-to-day front of house support and assisting with the smooth operation of the site.
As a key member of the on site team, you will be the first point of contact for residents, visitors and prospective customers, ensuring a welcoming, professional and helpful service at all times.
Key Duties & Responsibilities
- Provide exceptional customer service to residents, visitors and contractors
- Manage enquiries in person, by telephone and via email
- Support resident check ins, check outs and arrivals throughout the year
- Conduct property viewings and assist with leasing activity when required
- Assist with the planning and delivery of resident events and community initiatives
- Monitor communal areas to ensure high presentation standards are maintained
- Log maintenance requests and liaise with the maintenance team to ensure issues are resolved efficiently
- Support administrative tasks including record keeping, reporting and database updates
- Follow health and safety procedures and respond appropriately to emergency situations
Skills & Experience
- Previous experience within customer service, hospitality, retail, reception or student accommodation is desirable
- Strong communication and interpersonal skills
- Professional and friendly approach with a customer first mindset
- Confident using Microsoft Office and general computer systems
- Well organised with the ability to manage multiple tasks effectively
- Able to work independently and as part of a team
- Reliable, proactive and adaptable in a fast paced environment
