Head of Multi-Channel Contact Centre Operations

Job Description

NFU Mutual in Glasgow is looking for a Contact Centre Operations Manager to shape its multi-channel operations strategy. This role will lead a team of about 30 in driving operational excellence while maintaining high customer satisfaction through efficient service delivery.

The successful candidate will have extensive experience in insurance or financial services, focusing on continuous improvement and transformation to support growth. Competitive salary and benefits include an annual bonus and a comprehensive pension scheme.