Clinic Coordinator Fri/Mon/Tues- Edinburgh
Job Description
Clinic Coordinator – Edinburgh
At Hidden Hearing, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres. We are looking for a Clinic coordinator to join our Edinburgh hearing centre working part time 22.5 hours per week, Monday, Tuesday and Friday 9am – 5pm. This role will be based in Hanover Street with Fridays being in Morningside clinic.
Key Responsibilities
- Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
- Support our hearing care professionals to provide exceptional customer care to our customers (or patients) in hearing centres, day clinics and during home visits.
- Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
- Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
- Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
- Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.
Qualifications
- Persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
- Self motivated and competitive, driven to meet and exceed targets.
- Logical and proactive, capable of navigating challenging situations with ease.
- Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
