Hybrid Customer Support Agent – Public Digital Services

Job Description

The Improvement Service in Livingston is seeking a Customer Service Support Agent to assist users of the National Entitlement Card Scheme. This role is pivotal in providing high-quality support and resolving customer queries in a hybrid working environment, requiring strong communication and organisational skills.

The ideal candidate will contribute to improving customer service processes, ensuring consistent engagement and service delivery. A commitment to promoting equality and diversity is essential.