Workplace Relationship Manager

Sales & Marketing
Midlothian
June 10, 2026
Permanent
Urgent

Job Description

Workplace Relationship Manager – Permanent. Location: Edinburgh. Salary: £33,520 – £50,280 depending on experience. Closing date: 9 June 2026.

Key Responsibilities

  • Maintain and develop relationships with a designated panel of managed clients
  • Take a structured and proactive approach to employer management – governance & engagement
  • Own problem resolution for managed client servicing and administration
  • Reactive issue/complaint resolution including high quality, expedient resolution and root cause analysis
  • Build and maintain effective working relationships across the business ensuring a joined up approach is taken at all times

Qualifications

  • Excellent client relationship management skills – working with large workplace clients
  • Proactive relationship management skills – identifying opportunities to support the employer in areas such as engagement or wellbeing
  • Strong analytical and problem solving skills
  • Passion for service excellence and a sharp focus on continuous improvement
  • Excellent report writing skills
  • Competent with a wide range of Windows based applications (Word, Excel, Outlook, PowerPoint etc.) and comfortable with new technology
  • Demonstrates excellent attention to detail, accuracy, and the ability to meet strict deadlines, whilst demonstrating accountability for individual and team workload

Benefits

  • Enhanced pension scheme: contribute 3% of salary, we match 9%; if you contribute more, we match up to a combined total of 20% (7% from you, 13% from us)
  • A discretionary bonus, depending on personal and company performance
  • 34 days leave per year (including bank holidays, pro rated for part time)
  • Private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits including retail discount vouchers, Cycle2Work scheme, subsidised restaurant and online GP appointments

Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

Location

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