Helpdesk Assistant (Temporary 6 Months)

I.T. & Communications
Aberdeenshire
June 3, 2026
Permanent
Urgent

Job Description

CHAP Group are looking for a motivated and customer-focused Helpdesk Assistant to join our team on a temporary 6 month contract.

The Helpdesk Assistant provides first line technical and administrative support. The role focuses on resolving routine IT issues, maintaining accurate records, and ensuring a smooth flow of information between users and the wider IT team.

Key Tasks

  • Serve as the first point of contact for technical queries via phone, email, or ticketing system; troubleshoot common hardware, software, and network issues.
  • Prioritise, and track support requests; elevate complex issues to senior technicians when required.
  • Assist with account creation, password resets, permissions updates, and routine system checks.
  • Prepare and configure laptops, desktops, mobile devices, and peripherals for new or existing users.
  • Coordinate and assist with office moves, including setting up workstations, reconnecting IT equipment, and ensuring users are fully operational in their new locations.
  • Provide clear, friendly, and patient communication to users with varying levels of technical confidence.
  • Support routine updates, patching, and basic system monitoring under supervision.
  • Support, troubleshoot, and maintain Windows operating systems and Windows Server environments, including user account administration, permissions, updates, and basic server side tasks.

Essential Criteria

  • Familiarity with Windows and Microsoft 365, common business applications, and basic networking concepts.
  • Demonstrates strong analytical thinking, the ability to troubleshoot independently, think creatively to resolve technical issues, and proactively identify solutions without constant supervision.
  • Ability to diagnose straightforward issues and follow structured troubleshooting steps.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks, prioritise effectively, and maintain accurate records.
  • Comfortable collaborating with colleagues and escalating issues appropriately.

Location

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