Patent Renewals Assistant

Job Description

Client Case Co-ordinator

Salary: £25,000 plus benefits

Location: Glasgow

Working Pattern: Hybrid Working Pattern

Are you a confident communicator who thrives in a busy, client or customer-focused environment? Do you enjoy taking ownership of cases and seeing them through from start to finish? Our client, a well-established professional services supplier, based in Glasgow, is seeking an enthusiastic Client Case Co-ordinator to join their growing team.

This is an excellent opportunity for someone who is organised and proactive. You’ll be surrounded by a supportive team that values initiative, attention to detail, and a positive approach.

Key Responsibilities

As Client Case Co-ordinator, you’ll play a key role in supporting the delivery of client research projects. Your responsibilities will include:

• Managing and organising client related tasks to ensure accurate and timely service delivery.
• Preparing cost information and producing invoices with a high level of accuracy.
• Monitoring payments and providing clear updates and supporting documentation to clients.
• Working collaboratively with colleagues to meet deadlines and maintain accurate records.
• Taking ownership of tasks to ensure urgent or last minute requests are completed efficiently.
• Supporting regular billing cycles and ensuring work is completed within agreed timeframes.
• Processing adjustments and refunds in line with procedures.
• Communicating clearly with clients regarding deadlines, next steps, and potential outcomes.
• Keeping up to date with procedural changes and applying them correctly in day to day work.
• Updating records accurately in response to instructions and new information.
• Issuing confirmations and documentation to clients once tasks are completed.

About You

To succeed in this role, you’ll need to bring focus, organisational skills, and a client first mindset.

Essential skills and attributes include

• Strong written and verbal communication skills with a professional telephone manner.
• A proven track record from a similar administration/customer or client focused role.
• Highly organised, able to manage multiple projects and meet deadlines.
• Confident with Microsoft Office (particularly Excel, Word, and PowerPoint).
• Numerate, detail oriented, and quality focused.
• Friendly, self motivated, and eager to learn.
• A true team player who enjoys collaborating and contributing to shared success.

Apply now with your CV to be considered for this exciting opportunity.