Bartender

Job Description

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team is a diverse bunch of vibrant people, who are on a mission to make NYX the first choice for guests looking for a high end stay with a unique, urban feel.

Main Tasks

• Offer exceptional guest care at all times
• Address guest concerns courteously and promptly to ensure their satisfaction
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Demonstrate a thorough understanding and strict adherence to the hotel’s SOPs within the bar, along with a general knowledge of all standards across the establishment
• Operate the bar in a safe and organized manner, promptly reporting any issues to management
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
• Complete any other reasonable request made by a member of the management team or a supervisor

Person Specification

• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro active with a hands on approach to delivering consistent results
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
• Friendly team player with the ability to work effectively and efficiently with others
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
• Engaged with hotel initiatives to support the local community

Measurable Performance Indicators

• Demonstrating the Company vision, mission and values when interacting with colleagues and guests
• Customer reviews
• Achieving agreed KPIs
• Fulfilment of the job skills checklist
• Customer satisfaction scores e.g.
• Regular review meetings with line manager

Ongoing Learning

• GROWonline BELONG induction and development courses
• Academy Technical skills training
• Team Coach
• ‘Come Join Us’ Guest Care training
• Opportunity to apply for internal development programmes, such as: Junior Chef Development programme, Graduate programme, Level 2 Apprenticeships in Hospitality

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company wide recognition scheme: vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between
• Wellbeing Calendar
• Ongoing job related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.