Empathetic Call Centre Agent – Financial Recovery & Plans

Job Description

Encore Capital Group is hiring a Call Centre Agent in Glasgow to support vulnerable customers. The role involves inbound and outbound calls, providing compassionate service, and setting up tailored repayment plans. Starting salary is £26,436.80, with potential earnings of £27,528.22 based on experience. Benefits include 31 days holiday, discounts, optional private healthcare, and a hybrid work model for better work-life balance. Candidates need to pass a credit check and criminal background check.