Job Description
Hotel Operations Manager Role Overview
Hotel Operations Manager required for a busy, well-established hotel in central Oban. The hotel is extremely popular with tourists and coach holidays, creating a fast-paced, high-demand environment where consistent service delivery and efficient operations are essential.
You will lead day-to-day hotel operations across front of house, driving performance, improving guest experience, and supporting a strong team culture focused on development and career progression. A planned refurbishment of guest rooms will also be a key operational priority during your tenure.
Key Responsibilities
- Manage daily operations to ensure smooth running of front of house and guest-facing services
- Lead and support the front of house team to deliver exceptional customer service
- Maintain and improve service standards, ensuring consistent guest satisfaction
- Oversee operational planning for peak periods, including tourist seasons and coach holiday arrivals/departures
- Handle operational issues proactively, ensuring fast resolution and high-quality outcomes
- Coordinate with relevant departments to support the overall guest journey and seamless service delivery
- Contribute to continuous improvement initiatives, including training, process improvements, and team performance development
- Support operations during planned room refurbishment, ensuring minimal disruption and strong guest communication
- Ensure compliance with relevant standards and company policies, delivering safe and reliable service
Skills & Experience Required
- Proven management experience within hospitality operations (front office or similar)
- Strong understanding of hotel operations and guest service standards
- Proven ability to lead teams in a busy, high-volume environment
- Proactive, hands-on approach to leadership and problem solving
- Excellent communication skills and the ability to maintain service excellence during peak periods
- Passion for hospitality and a genuine focus on improving guest experience
- Experience managing busy guest flows, including coach groups, is desirable
Salary & Benefits
- Competitive salary up to £36,000 per year (dependent on experience)
- Staff accommodation available for a small monthly charge – including all meals and bills.
- Supportive culture with development and career progression opportunities
- Opportunity to play a key role in operational improvement and planned hotel refurbishment
Location
Oban (Scotland)
What We’re Looking For
A dedicated Operations Manager with hospitality experience, energy, and strong leadership capability-someone who can enhance team performance, maintain outstanding service standards, and deliver excellent guest experiences in a highly popular Oban hotel.
