Guest Experience Host – Benromach

Job Description

Permanent – 36.25 hours over 5 days with reasonable flexibility

Founded in 1895, Gordon & MacPhail is a luxury spirits company owned by a fourth generation of family members and situated in Elgin, Scotland. The company, which is well-known for its expertise in the ageing of Scotch whisky, also owns the distilleries of Benromach, which is located outside of Forres, and The Cairn, which is close to Grantown-on-Spey.

We have an exciting opportunity for a Guest Experience Host to join our Benromach Distillery. This role is to work as part of a highly motivated team to deliver a world class tour experience and outstanding levels of customer service to visitors, trade, press and guests of the company.

The successful candidate will have:

• Knowledge or interest of the whisky industry is highly desirable.
• Previous tour hosting experience and knowledge on whisky production would be an advantage, however full training will be provided.
• Experience of working in the tourism/Hospitality industry is desirable.
• Experience in a customer facing role is essential.
• Excellent interpersonal skills.
• A willingness to go the extra mile to provide an excellent customer service.
• The ability to work well in a team and on your own.
• Excellent communication and presentation skills.
• Working knowledge of a foreign language would be beneficial.
• The ability to remain calm and efficient under pressure.
• Must be over the age of 18. (alcohol sales)

Applications must be submitted by noon on Friday 22nd May 2026.