Senior Customer Complaints Specialist – Resolution & Trust

Job Description

Optical Express Group in Glasgow is seeking a Senior Customer Complaints Executive responsible for managing and resolving customer complaints with empathy and professionalism. The role focuses on ensuring every customer feels valued while maintaining the company’s high standards of service.

A successful candidate will have over 5 years of experience in customer service and complaints resolution. The position promises a modern work environment and notable benefits including free laser eye surgery and annual leave.