Venue Host

Job Description

The Role:

As a Venue Host at The Grosvenor Cafe, you’ll be the face of our place -welcoming guests with warmth and professionalism and ensuring every detail of their experience runs smoothly from start to finish, whether it’s a private event, dinner or drinks, you will take full responsibility of the welcome and reception duties, liasing with organisers and decor specialists, checking in on events and providing an friendly, responsive servic ethroughout every guests visit. You’ll also ensure the venue is set up to the highest standards, assist with opening and closing procedures, conduct regular checks for cleanliness and readiness, and prepare pre orders, as well as be able to confidently upsell packages to existing booking as well as walk in guests.

Key Responsibilities:

• Great Guest Service – You make guests feel welcome from the moment they arrive, creating a positive and lasting impression.
• A Service Superstar – You check in with guests throughout their event to ensure everything is running smoothly and adjust as needed.
• A Team Player – You collaborate with colleagues across departments to ensure events are seamless and stress-free.
• Able to manage workload professionally – You stay calm and proactive when things get busy, responding to requests with professionalism and speed.
• A Polished Professional – You take pride in your appearance, presentation, and communication with guests and team members.
• Proactive & Organised – You plan ahead, manage time well, and focus on the details that ensure great service and smooth operations
• Sales and Upselling focus – You will be confident preparing and upselling drinks packages

What We Offer:

• TRONC electronic tips- Our staff keep 100% of tips earned in venues.
• Wagestream- Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% offof food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access toScotsman Perks Benefits Portal.
• Staff mealson duty.
• Flexible workingopportunities.
• Career developmentthrough our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.