Site Services Specialist – Mail Room

Job Description

Responsibilities

• To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.
• Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
• Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
• Carry out any reasonable request from the line manager to meet the business needs and client expectations.
• To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
• To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
• Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
• Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.

Qualifications

• IT literate.
• Team oriented, pro active, open minded team player.
• Good organisational skills with an attention to detail.
• Excellent communication skills, both verbal and in writing.
• Ability to demonstrate commitment and flexibility at all times.
• Multi tasking skills and ability to work on a variety of items simultaneously.
• To be professional and presentable in uniform at all times.

Benefits

• Excellent package with solid basic, strong bonus and company benefits including:
  • A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
  • Flexible retirement plan.
  • Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
  • Company car / car allowance (role specific), cycle to work scheme.

Equal Opportunities Employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.