Security Officer

Job Description

Job Overview

Security Officer position delivering a professional, friendly first impression to staff and visitors, managing front of house processes and ensuring a safe, welcoming environment.

Responsibilities

• Deliver a 5 star professional, friendly first impression to staff and visitors.
• Manage front of house processes including post, couriers, contractors, visitors and associated access and signing in procedures.
• Act in a friendly, proactive manner, using initiative to improve occupiers’ experience and collaborate with letting agents, building management and other property professionals.
• Set up, manage and own the front entrance area to reflect client and tenant expectations, greet and manage visitors, provide a professional first impression, and represent OCS knowledgeably.
• Manage couriers, post and deliveries; oversee security on Ground, 1st and 2nd floors throughout the day.
• Develop effective relationships with clients, agents and contractors, ensuring the front entrance is always immaculate.
• Liaise with the building manager to ensure contractors perform duties effectively and assist with additional tasks as requested.
• Report issues, manage to resolution through the correct process, and adopt a proactive problem solving approach.
• Perform general security duties, including fire route patrols to keep walkways and exits clear.
• Check passes, conduct searches, confiscate dangerous items and log all confiscations.
• Patrol all building floors for lost or unauthorised persons and observe health & safety issues.
• Report health & safety issues to the Building Manager during working hours and outside working hours as soon as reasonably possible.
• Accompany contractors and visitors within the building if required.
• Escort persons to correct departments, and respond to alarm activations within the building.
• Fill in incident reports and ensure sub contractor forms are signed when contractors enter and exit.
• Complete “Fire Test”, “Panic Alarm Testing”, “Disabled Refuge Points Testing” and “Screamer Point Test” as directed.
• Issue visitor and contractor passes, take in mail out of hours, manage Lost & Found property, and lock/open the building as needed.
• Maintain a proactive approach to problem solving and general security duties.

Qualifications

• Must hold a valid SIA CCTV licence and be a manned guard.

Equity, Diversity & Inclusion

We are an equal opportunities employer that encourages applications from individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.