Job Description
Customer Service Administrator
- Location: Glasgow / Central Belt
- Salary: £26k – £28k
- Job Type: Permanent, Full-time
Join a well-regarded residential property and housebuilding organisation as a Customer Service Administrator within the Customer Experience team. This role offers a varied, customer-facing experience, supporting homeowners and coordinating remedial works across residential developments.
Day-to-day of the role:
- Act as the first point of contact for customers, handling enquiries via phone and email.
- Coordinate remedial and maintenance works with customers and nominated contractors.
- Schedule works, arrange access, and support operative and contractor diaries.
- Liaise with internal teams to ensure issues are resolved efficiently and without unnecessary escalation.
- Prepare and process invoices and related administration within agreed approval limits.
- Maintain accurate records and documentation, ensuring data integrity at all times.
- Manage inbox correspondence, ensuring responses are issued within service level agreements.
- Represent the organisation’s brand professionally and consistently.
Required Skills & Qualifications:
- Previous experience in a customer service or administrative role (experience in property or construction environment is desirable).
- Strong organisational and time-management skills with the ability to handle multiple priorities.
- Confident communicator with excellent customer service skills.
- Comfortable liaising with contractors, suppliers, and internal teams.
- High attention to detail and strong administrative capability.
- Competent IT skills, including Microsoft Word, Excel, and Outlook.
- Ability to work effectively under pressure in a fast-paced environment.
Benefits:
- Permanent position with a stable, reputable organisation.
- Supportive team environment with clear processes and structure.
- Opportunity to build experience within residential property and customer service.
Apply now and be part of a vibrant and exciting team.
