Senior Operations Manager – BFSI Complaints & Compliance

Job Description

Tp-8f723eaf is seeking an Operations Manager to oversee end-to-end BFSI contact centre operations focusing on complaints handling and compliance. The candidate will lead operational teams, managing performance and ensuring compliance with regulatory obligations. Responsibilities include driving engagement, overseeing financial performance, and reporting. A Bachelor’s degree and senior operational experience in BFSI are required. The role is based in Glasgow, Scotland and may require occasional travel.