Travel Retail Dior Ambassador

Job Description

Your Impact:

As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.

Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

Job responsibilities

Sales:

• To be an expert in Fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients
• To actively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To actively link & cross sell over all product categories, to increase average transaction value (ATV) and items per transaction (IPT)

Service:

• To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
• To initiate contact with clients and welcome them both on counter and through traffic stopping
• To develop personal relationships with clients and gain loyalty, introducing the DIOR “My Exclusive Loyalty Programme” reward scheme to all clients
• To educate clients on Parfums Christian Dior products and the brands rich heritage
• To deliver expertise in a Clients Experience (CX) & NPS feedback scores

General:

• To participate in merchandise management and ensure that it is in line with Corporate guidelines, protecting the brand’s image
• To monitor stock levels, report any issues and ensure that there are sufficient levels
• To adhere to all company procedures and policies, as outlined in the employee handbook
• To build a strong Brand database – update ipos tool with client data including all sales and client profile
• To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)

The responsibilities outlined in this job description are subject to change based on the company’s needs and ongoing projects

Profile

Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.

Soft skills that align with our values:

Lead with Audacity:

• Exemplary Leadership & People Management Capacity
• Critical Thinking

Excel for Ultimate Luxury:

• Attention to detail
• Strategic Thinking
• Work Ethic

Commit & Act to re-enchant the world:

• Business Acumen
• Adaptability
• Problem Solving

Hard Skills:

• Previous experience working in a luxury, consultative sales role is required.
• Experience in beauty and/or fragrance sales is advantageous.

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).