Team Member
Job Description
Job Description
Mecca is looking for a Team Member to provide exceptional customer service at our venues or online. The role involves greeting and serving customers, supporting game operations, maintaining cleanliness, and ensuring compliance with health, safety, food hygiene, licensing and gambling procedures.
Benefits
- Competitive Salary: £12.71 per hour
- Real contracts from 8-35 hours (no zero hour contracts)
- Rewards platform and team incentives
- 50% discount on food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Uniform provided
Responsibilities
- Greet, serve, and support customers so every visit feels special.
- Keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Help customers understand how our games work and sustain high energy around the venue.
- Follow health & safety, food hygiene, licensing and safer gambling procedures; challenge age restricted behaviours and report incidents.
- Communicate clearly with colleagues and assist across front of house, floor, food & beverage, and cleaning to ensure smooth service flow.
Qualifications & Skills
- Customer first attitude with great people skills; friendly, upbeat, and helpful.
- Ability to pace and focus in a busy environment; organised with good attention to detail.
- Team player energy – clear communication and willingness to learn on shift.
- Previous customer service experience in hospitality, retail or leisure is helpful but not essential; full training provided.
- Strong communication skills and ability to comply with safety and regulatory requirements.
Additional Information
We are committed to being an inclusive employer and facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please let us know ahead of your interview preparation.
