F&B Manager

Job Description

Mount Royal Hotel is seeking a Food and Beverage Manager who is ready for a new challenge. The successful candidate will lead the team to deliver outstanding guest experiences and manage our newly refurbished restaurant, which has received £10m investment as part of our hotel refurbishment project. This is a fantastic opportunity to join The Unlimited Collection as it debuts in the UK and be part of our journey as we expand our portfolio.

Responsibilities

• Daily Operations: Manage the daily operations of Front of House and Kitchen teams, oversee restaurant service, and provide catering updates in hotel operations meetings.
• Business Development: Assist in developing business plans, identify commercial opportunities, and seek innovative ways to enhance guest experience and maximise income.
• Event Support: Offer operational support to the Events Team, manage event bookings and resource allocation through planning and rotas.
• Team Management: Recruit, train, mentor, and lead Front of House and Back of House staff, ensuring adherence to company standards and motivating customer focused service.
• Service Standards: Develop and maintain guest service standards, train the team in service delivery, and address non compliance issues.
• Financial Management: Manage supplier relationships, oversee stock control and pricing, support financial performance, and maintain financial and administrative records.

Requirements

• Change Management: Experience of rebrand or new openings is highly desirable for this high visibility project.
• Leadership: Managerial experience in hospitality and 4 star hotel restaurants, with preferred experience in a Rosette environment.
• Customer Centric: Strong customer service skills, confident and courteous manner, with experience handling complaints and requests.
• Excellent Communicator and Organizer: Clear and concise communication, outstanding organisational skills, and ability to multitask and troubleshoot.
• Commercial Acumen: Demonstrable achievements in budget delivery and KPI achievement.

Benefits

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities

Equal Opportunities & Diversity

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.