IT Support Technician (1st & 2nd Line)

Job Description

BHC is a family-run business with a proud heritage, having grown since 1992 into one of the UK and Ireland’s leading structural steel fabrication and construction companies. Our continued success is built on our strong values, commitment to innovation, and a genuine investment in our people, facilities, and technology.

With a diverse and loyal client base spanning the Agricultural, Commercial, Education, Health, Industrial, and Retail sectors, BHC offers exciting and varied career opportunities in a fast-moving industry.

We’re looking for an experienced IT Support Technician to take ownership of day to day user support across the business. This is a hands on, helpdesk role-ideal for someone confident in handling everything from password resets to trickier application issues, while knowing when to elevate.

Duties of the role include:

• Act as the first point of contact for IT support via phone, email, and in-person.
• Log, prioritise, and resolve support tickets across hardware, software, and access related issues.
• Provide 1st and 2nd line support for Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint), and other business critical apps.
• Set up and configure desktops, laptops, mobile devices, and user accounts (Active Directory and Microsoft 365).
• Support basic networking issues (Wi Fi, VPN, IP, DNS) and peripheral hardware (printers, scanners).
• Manage starters/leavers process including kit set up and account provisioning.
• Maintain accurate ticket records, asset tracking, and user documentation.
• Liaise with external suppliers and escalat complex issues when required.
• Assist with minor IT tasks such as patch coordination, audits, and scheduled maintenance.

Qualifications:

• 3+ years in a 1st and/or 2nd line IT support role.
• Strong experience supporting Microsoft environments (Windows 10/11, Microsoft 365).
• Confident managing user accounts and permissions in Active Directory.
• Solid troubleshooting ability across hardware, software, and connectivity issues.
• Excellent communication and customer service skills-able to explain solutions to non-technical users.
• Good organisational and documentation habits.
• Dependable, proactive, and able to work with minimal supervision.

Desirable (but not mandatory):

• Knowledge of Virtual Machines.
• Experience with Management Tools (e.g. ManageEngine)
• Experience with Group Policy Management.

This role is based at our offices in Carnwath, South Lanarkshire, and is a full time office based role.

Location – Carnwath