Housing Officer

Job Description

Housing Officer – Inverness-shire, UK (Temporary post)

Our client is a well-respected and forward-thinking social housing organisation committed to delivering high-quality housing management services across the North of Scotland. They pride themselves on fostering a supportive and inclusive environment, dedicated to improving the lives of their residents and communities. This is an excellent opportunity for a dedicated Housing Officer to make a meaningful impact within a reputable organisation that values professional development and community engagement.

Job Responsibilities

• Deliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management, and Voids.
• Provide clear information and advice to customers on relevant policies, legislation, and their tenancy obligations.
• Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements.
• Investigate and respond to customer contacts, including complaints, following the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance.
• Help to develop and maintain effective internal and external working relationships with stakeholders and partners.
• Assist in the development and application of relevant policies, procedures, and best practices.
• Ensure all duties are carried out in line with the organisation’s values and policies.

Required Skills & Qualifications

• Achieved or actively working towards a Housing HNC or equivalent qualification.
• Educated at least to Higher grade.
• Several year’s experience working in a customer-focused environment.
• Minimum of 2 year’s relevant experience within housing management, tenancy support, and/or allocations.
• Experience in managing challenging situations with resilience, flexibility, and confidence.
• Current and full UK driving licence with access to own vehicle; ability to travel independently across various locations within the area.
• Strong communication skills, both written and verbal, with the ability to engage effectively with diverse audiences.
• Good understanding of relevant legislation, policies, and good practice within social housing.
• Proficiency in managing complaints and resolving conflicts professionally.

Benefits

This role offers a competitive salary, mileage allowance, and the opportunity to work within a supportive team dedicated to making a positive difference in local communities. Hybrid working arrangements provide flexibility, with 1-2 days per week in the office to foster collaboration and team spirit.