Internal Sales – Glasgow – Scotland – Competitive Basic Salary & Bonus

Job Description

Salary: Competitive Basic Salary & Bonus

Develop sales of products and services for the company to customers, through inbound and outbound calls whilst supporting Field sales in developing their customer portfolio.

Responsibilities

• Interact with Field sales and contribute towards customer action plans to improve customer satisfaction, increase market share, increase profitability and target prospective customers.
• Pro-actively sell products/services and target new business with an emphasis on non-core products.
• Maximise customer sales by offering added value options in pricing, services and product diversity.
• Gather and maintain information, identify business opportunities and understand customer needs to generate further sales.

Skills and knowledge

• Strong negotiation and relationship building skills.
• Excellent customer service and selling skills with an ability to cold call.
• Basic knowledge of Papers an advantage.
• Basic IT skills.
• Good communication skills in both verbal and written English.
• Active attitude, ability to analyse information, take initiatives and make decisions.
• Ability to perform many different tasks simultaneously under time pressure.
• Good team player.
• Working on computerised stock control systems, managing stock levels, invoicing, credit control, weekly and monthly figures, customer diary and information on balances etc.
• Maintaining good customer relations.
• Adaptable, relish new creative challenges & a variety of tasks.
• Ability to learn quickly and work on own initiative.
• Very customer focused.
• Prioritising workload and working to deadlines.
• Committed to exceeding target, goals and objectives orientated.
• Communicating with people at all levels in the business.
• Professional telephone manner.
• Handling contracts where stock is held on outside storage.
• Dealing with distribution to track deliveries and collection of goods.