Aftermarket Sales Representative – Scotland

Sales & Marketing
Scotland
May 15, 2026
Permanent
Urgent

Job Description

Job Description

Reporting to the Branch Sales Manager, your key responsibility is the growth of Aftermarket Sales business within a specific region. The regions already host an existing client portfolio but ultimately the success of the role hinges on 80% New Business Development and 20% Account Management of our existing customer base maximising the footprint of Crown aftersales and market share.

Areas for which the ASR will be responsible for increasing revenue include:

  • Sales of PTH
  • Replacement batteries
  • Ancillaries (including Crown Work Assist accessories)
  • Signing up Service Agreements:
    • Full maintenance contracts
    • Preventative maintenance agreements
    • Thorough examination agreements
    • Battery care agreements
  • Short Term Rental
  • Operator Training
  • Follow up of overdue chargeable service quotes

All targets will be set by the Branch Sales Manager, but the expectation is that 8 x orders per month is the minimum requirement (any combination of orders of the above).

Responsibility Summary

  • Targeted follow up of overdue chargeable service quotes to convert these quotes into orders
  • Attend delivery/installations of truck sales to provide handover to customer and ensure all additional revenue opportunities are followed up
  • Find leads for powered lift trucks and/or Warehouse Solutions equipment and pass onto the relevant Area Sales Manager
  • Resource Management
  • Review and respond to all marketing leads within 48 hrs.
  • Attend regular review meetings with the Branch Sales Manager
  • Profit and Loss
  • Maximise all revenue potential for each customer.
  • Operational Efficiency
  • Target to grow chargeable revenues by 10% per annum.
  • Ensure 100% of rejected estimates are followed up along with STS.
  • Reporting / Administration: Manage and report on all leads and enquiries; Establish strong reporting routines and internal relationships.
  • Safety and Risk Management: Promote a safe workplace for all by your actions.

Person Specification

  • Excellent communication skills, ability to influence and use diplomacy with clients and colleagues
  • Ability to interpret statistical data to identify trends and present findings.
  • Educated with an ability to achieve a grade C in English and Maths at GCSE.
  • Commitment to continuing personal and professional development.
  • Excellent organisational skills, resourceful and solution driven.
  • A high standard of accuracy and attention to detail.
  • Ability to multi task, prioritising workloads to work to tight deadlines.
  • Consultation and negotiation skills.
  • Flexibility to cope with diverse needs of the post.
  • Highly motivated and possessing a resilience to work under pressure.
  • Positive, personable, and optimistic with a can do attitude.
  • Full UK driving licence.

Vacancy Details

  • Hours of work: Monday to Friday – 08:30am to 17:00pm with 30 minutes lunch.
  • Target salary: Competitive salary package (dependent on experience)
  • Holiday: 25 days holiday.
  • Pension: Company pension plan.

Benefits

  • Private use of company vehicles (subject to the payment of the current pence per mile cost, for private use).
  • Tell Us Health Programme.
  • Perkbox subscription.

Location

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