Job Description
Branch Operations Administrator East Kilbride
Join a fast-paced, supportive team driving efficient branch operations
We are currently recruiting a Branch Operations Administrator to join our client in East Kilbride. This is a fantastic opportunity to work in a dynamic environment where organisation, teamwork, and customer service are key to success.
Key Details
- Location: East Kilbride
- Salary: Up to £26,000 per annum
- Role: Branch Operations Administrator
- Reporting to: Branch Manager
- Type: Mon – Fri Full-time, permanent
About the Role
As a Branch Operations Administrator, you will provide essential administrative and operational support to ensure the smooth day-to-day running of the branch. You’ll work closely with the Branch Manager and wider teams, playing a key role in supporting scheduling, stock control, reporting, and customer communication.
Key Responsibilities
Operational & Administrative Support
- Assist the Branch Manager with daily operations and compliance
- Support stock control including ordering, deliveries, and reconciliation
- Maintain records, logs, and filing systems
- Assist with reports, KPIs, and general administration
- Manage banking, petty cash, and payment processing
Planning & Scheduling
- Support scheduling of fitters and maintain accurate job records
- Communicate effectively with customers and technicians
- Update availability for booking teams
Customer Experience
- Handle customer enquiries professionally
- Support aftercare processes and resolve issues
- Maintain high customer satisfaction standards
Facilities, Health & Safety
- Assist with H&S compliance and record keeping
- Coordinate maintenance, cleaning, and general branch upkeep
- Ensure a safe and tidy working environment
Compliance & Improvements
- Maintain GDPR compliance and confidentiality
- Ensure processes meet company standards
- Suggest improvements to increase efficiency
What We’re Looking For
Essential:
- Highly organised with strong attention to detail
- Excellent communication skills
- Proactive, reliable, and able to multitask
- Customer-focused with a professional approach
- Competent with Microsoft Office and CRM systems
- Ability to work in a fast-paced team environment
Desirable:
- Experience in administration, retail, or operations
- Knowledge of scheduling systems or booking processes
- Basic understanding of H&S and GDPR
What’s on Offer
- Stable, full-time position
- Opportunity to develop within a growing business
- Supportive and team-focused working environment
- Hands-on role with varied responsibilities
Apply Now
If you’re an organised and proactive individual looking to build a career in operations and administration, we’d love to hear from you!
