Heat Network Assistant

Other
Glasgow
May 1, 2026
Permanent
Urgent

Job Description

Role Overview

Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace).

Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a Heat Network Assistant within our Cyclical and Compliance team.

In this role, you will support the delivery of planned and reactive maintenance programmes, with a focus on heat networks and communal heating systems. You will work collaboratively with colleagues, contractors and customers to ensure services are safe, efficient and customer-focused, while supporting billing, inspections, compliance and regulatory requirements.

Key Responsibilities

  • Coordinate maintenance and administration of heat network and communal heating systems.
  • Manage billing processes including meter readings, statements, payments and debt monitoring.
  • Raise and manage repairs and maintenance work orders, including remedial actions.
  • Liaise with contractors to schedule works, manage access and monitor performance.
  • Undertake inspections and ensure compliance documentation and certification is accurate.
  • Respond to customer enquiries and resolve complaints at first point of contact where possible.
  • Attend contractor and internal meetings, produce accurate meeting notes, and monitor outstanding actions.
  • Support implementation of heat network regulation, including data collection and reporting.
  • Maintain accurate records and contribute to performance and budget reporting.
  • Work collaboratively to drive service improvements and support wider organisational objective.
  • Provide additional administration support as required and undertake cross-training for other cyclical & compliance programmes.

Essential Criteria

  • Minimum 3 years’ experience in a customer-focused environment.
  • Experience managing a varied workload and competing priorities.
  • Experience working with contractors or external stakeholders.
  • SVQ Level 2 in Administration/Customer Service, Highers, or equivalent experience.
  • Strong communication and interpersonal skills.
  • Customer-focused approach with ability to handle sensitive or challenging situations.
  • Good organisational skills with ability to prioritise and meet deadlines.
  • Proactive, flexible and solution-focused mindset.
  • Competent in Microsoft Office (Word, Excel, Outlook).
  • Awareness of heat networks or a willingness to develop knowledge in this area.

Benefits

We will provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more.

Salary & Employment Details

  • Job Title: Heat Network Assistant
  • Department: Property and Placemaking
  • Section: Cyclical and Compliance
  • Salary: Grade 4, £28,700 – £30,909
  • Contract: Full-time, Temporary Contract until 31st March 2027
  • Hours: Monday – Friday, 35 hours per week

Closing Date

Friday 22nd May 2026, 12:00

Location

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