Technology Trainer

I.T. & Communications
Midlothian
May 2, 2026
Permanent
Urgent

Job Description

Systems Trainer

12 – 18 month fixed term contract • Edinburgh Hybrid • 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching.

Location: Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG

About the role

As a Systems Trainer you will design and deliver engaging, practical training across our core systems and the Microsoft Dynamics 365 suite. You will run sessions both virtually and in-person, adapting your approach for users with varying levels of technical fluency, and translate complex technical processes into clear, user-friendly learning materials.

Responsibilities

  • Design and deliver engaging, practical training across our core systems and Dynamics suite.
  • Run training sessions virtually, in-person and on-site.
  • Adapt your approach for different audiences, from tech savvy users to those needing more support.
  • Translate technical processes, system designs and documentation into clear, user friendly training.
  • Work closely with technical teams to ensure training reflects real system use.
  • Partner with project teams on system rollouts, continuous improvement, upgrades and new features.
  • Identify user pain points and deliver targeted, practical support.
  • Feed insights back to improve systems, processes and training.
  • Champion best practice and help build digital confidence across GoFibre.
  • Build and maintain engaging content using ClickLearn, including:
    • Step by step user guides
    • Quick reference materials
    • E learning modules
    • Video based learning

Qualifications

  • Experience designing and delivering end user training for business systems and Microsoft Dynamics 365.
  • Knowledge of ClickLearn or similar content creation tools and LMS platforms.
  • Ability to create user guides, video content and e learning modules.
  • Proactive, approachable and focused on making a real impact.

We celebrate diversity

We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best in class service to our customers, all whilst encouraging and appreciating one another.

Location

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