Repairs Team Co-ordinator

Job Description

About Us

Creating high quality, sustainable and affordable homes for the future.

The Eildon Group has built a strong reputation and risen to a position as one of Scotland’s leading Housing Associations and a multi, award winning developer. At the heart of our service is a deep commitment to excellence and the provision of high quality, sustainable, affordable homes. To this end we are the largest developer of new homes (of any tenure) in the Scottish Borders. We’ve achieved and maintained an impressive level of growth because we have an equally impressive collection of talented individuals working with us. Now, we need to add to that list.

About You

You will be well organised, customer focused and confident working with a wide range of stakeholders. You’ll have experience supporting or coordinating repairs or property services and be committed to delivering an excellent service for customers and communities.

Key Responsibilities

• Stakeholder Engagement
• Service Delivery
• Performance and Reporting
• Staff Responsibilities
• General Responsibilities

The Role

Eildon has recently launched our own in house repairs and voids service: Eildon Direct. This service delivers repairs and maintenance to 1,628 homes which is roughly 50% of our stock. Eildon Direct is expected to grow over the coming years, in terms of scale, scope of service and ambition.

The successful candidate will be technically proficient, from a construction or facilities background, possess strong and effective leadership to support a growing team and will be focused on delivering a great-value and excellent quality service to our residents.

The role will also manage our sub contracted services with a view of delivering a seamless service for our customers.

At the heart of the role is delivering quality. Supporting our skilled operatives to make sure every job goes smoothly is critical. This will involve keeping the team stocked up with inventory, keeping them safe and making sure the service is subject to continuous professional development.

We’re looking for someone proficient in social housing repairs delivery, with excellent knowledge on the efficient application of SOR’s, works sequencing, customer service and logistics.

This service is brand new for Eildon. The successful candidate will help embed and grow the service, making sure it remains a living, breathing extension of our values.

Benefits

In return Eildon offer a competitive reward package including:

• A generous annual leave entitlement of 31 days rising to 36 days (including public holidays, four of which are fixed at the Christmas and New Year period).
• Defined Contribution pension scheme with employer pension contributions starting at 6% and rising to a maximum of 10% depending on employee contributions.
• Access to a death in service benefits scheme providing 3x salary.
• An annual car allowance payment.
• Payment of Professional Fees.
• Membership of a Health Cash Plan which also includes free and confidential employee assistance and services which support physical, social, mental and financial well being.

Employment Details

Department: Property Assets
Location: Selkirk
Responsible to: Property Manager
Salary: The salary applicable to the post is Office Grade F: £44,583 to £49,536 per annum.
Starting salary will depend on qualifications and experience. Progression through the grade range is dependent upon performance in post.