Housing Officer Team Leader

Job Description

North East of Scotland, West of Scotland

Blackwood Homes and Care

About the Role

This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose – leaders who want to help shape the future of housing services. You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day to day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.

What You’ll Be Doing

• Lead and support a team to deliver excellent, customer focused housing services
• Ensure day to day operations comply with policies, procedures, and regulatory standards
• Drive performance across key areas such as tenancy sustainment, customer engagement, and void management
• Promote best practice and maintain up to date knowledge of housing legislation and professional standards
• Oversee accurate data management, reporting, and audit trail processes
• Support and supervise site based staff alongside the wider management team
• Attend meetings across office locations as required

What We’re Looking For

• An experienced housing professional with strong knowledge of housing legislation and regulation
• A confident leader with the ability to motivate, coach, and develop a team
• Highly organised, with strong decision making and problem solving skills
• Committed to delivering excellent customer service and continuous improvement
• Comfortable working across multiple sites and collaborating with a range of stakeholders

Why Join Us?

• Opportunity to lead and shape high quality housing services
• Work within a supportive and forward thinking organisation
• Make a meaningful impact in communities across Scotland
• Ongoing professional development and career progression opportunities

Employee Benefits

• Access to Health and Wellbeing resources such as a 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program, and in house Mental Health First Aiders
• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums
• Discounts at major online and High Street retailers

Full salary & employment details

35 Hours per week
£40,427.66 – £43,704.92 (GN07)
2 Positions Available:
West of Scotland
East/North of Scotland