Property Sales Consultant

Job Description

Key details

Location: Byres Road, Glasgow
Hours of work: Saturday 10am – 2pm (4hrs) and Sunday 12pm – 3pm (3hrs)

About the role

We are looking for someone friendly, organised and people-focused to join our Glasgow West End team. This role is weekend-only with the option to pick up extra hours for holiday cover when available. You’ll handle enquiries, book viewings, support buyers and sellers, and help create a positive experience for everyone who walks through the door, calls or emails the branch.

About you

This role is ideal for someone with a genuine interest in property and a passion for providing exceptional customer service. No previous property experience is required; full training will be given. You’ll take a proactive approach to personal development, continuously building your skills.

Key responsibilities

• Act as the first point of contact for all enquiries (phone, email, in person).
• Arrange property viewings and valuations, scheduling diary appointments as required.
• Respond to Home Report, brochure, and property information requests promptly.
• Match new properties with potential buyers, following up via phone and email.
• Build strong ongoing relationships with clients through regular communication.
• Promote wider Rettie Group services to encourage internal referrals.
• Maintain accurate records through proactive use of the sales database (Reapit).
• Support the team in ensuring all regulatory compliance requirements are met.
• Contribute to the team’s marketing activity, including social media content, direct mail campaigns and encouraging online reviews.

Key requirements

Essential

• A proactive and positive attitude and a commitment to delivering exceptional service
• Strong customer service and organisational skills
• Confident IT user, including MS Word & Outlook

Desirable

• Knowledge of the residential property market
• Driving Licence (or working towards obtaining one)
• Previous experience of using Reapit or another CRM system

Competencies

• Customer Focus
• Collaboration
• Communication
• Problem Solving and Innovation
• Planning and Organising
• Positive Mindset