Passenger Service Agents – Edinburgh

Job Description

Overview

As a member of our Passenger Service Agent Team in Edinburgh, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport. When you join you’ll enjoy a comprehensive and competitive reward package designed to support your wellbeing, your lifestyle and your future.

What can we offer you?

• A 30 hour per week permanent seasonal contract (20 hour options also available)
• Average earnings £23,357 per annum pro rata for time worked (this is made up of competitive hourly rate of £13.03 per hour, bonus and allowances).
• Employer pension contribution of 5% of annual salary (up to £975 per annum).
• Annual Pay Review each April.
• Jet2 Sharesave scheme – buy shares in Jet2 plc at a discounted rate and own part of our award-winning company.
• Life Assurance – at 3 times your basic salary.
• 34 days holiday entitlement per annum (pro rata for part-time hours).
• Free car parking at the airport and access to rest areas during breaks.
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and holidays and flights!

What will you do in the role?

• Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and always communicating clearly and professionally.

What Skills & Experience will you need?

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
• Are adaptable, self-motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go. Our rostered shifts include early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.

At & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!