Matchday Supporter Services Assistant

Other
Fife
May 1, 2026
Permanent
Urgent

Job Description

Position Details

Salary: £13.50 per hour

Hours: To work all home games for the 2026/27 season

Location: American Express Stadium, Brighton

Contract Type: Worker Agreement

Closing Date: 6th May 2026

Interview Dates: Monday 18th May 2026

About the Club

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Role Overview

Join our award winning customer service team for the 2026/27 season! You will play a key part in ensuring our fans have an unforgettable matchday experience, from processing bookings on the phone to serving fans at our ticket booths.

Responsibilities

  • Process bookings on the phone and at ticket booths.
  • Serve fans during all 19 home Premier League home games and any additional cup games.
  • Work calmly and efficiently under pressure.
  • Provide outstanding support to fans throughout the matchday.

Qualifications

  • Experience working in a customer service or sales environment.
  • Ability to work calmly under pressure.
  • Good problem solving skills.

Values

  • Act with Integrity
  • Make it Special

Equal Opportunity and Diversity

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact . This position is UK based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3 year reference history, DBS checks, and verification of your eligibility to work. We do not sponsor applicants without the right to work in the UK.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

Location

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