Job Description
Trainee Service Advisor Škoda Edinburgh (Sighthill) Full Time Up to £31,300 OTE (Year 1) + Excellent Benefits
West End Garage is an independent, privately owned motor retailer representing Škoda across Stirling, Edinburgh and Dunfermline.
With over 40 years representing Škoda, we are a trusted name in the Scottish motor trade, combining a strong heritage with a modern, forward-thinking approach.
Our success is built on high standards, teamwork and continuous improvement, with a focus on delivering outstanding customer experiences and developing great people.
Due to continued success, we are now looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership.
What s In It For You
- Up to £31,300 OTE (Year 1) subject to experience and performance in the role
- Uncapped earning potential beyond year one (typically £35,000+)
- Structured pay plan with clear progression
- Manufacturer training and accreditation (Škoda pathway)
- Company pension scheme
- Staff car scheme & employee savings programmes
- 30 days holiday (including bank holidays)
- Full in-house training, mentoring and coaching
- Enrolment in the Škoda Service Advisor Accreditation Programme
- Clear development plan with expected accreditation within 12 months
- Exposure to modern systems, processes and evolving vehicle technology
Working Hours
- Monday to Friday: 07 00 (with one half day per week)
- 1 in 4 Saturday mornings (paid at overtime rate) once competent in the role
Requirements
Essential
- Hold a full UK driving licence
- Be confident, well-presented and professional
- Have strong communication and people skills
- Show resilience, energy and a desire to succeed
- Have excellent attention to detail
- Be motivated to achieve targets and deliver outstanding service
- Enjoy working in a fast-paced, team environment
Desirable
- Previous customer service, retail or hospitality experience
- Interest in the automotive industry
- Experience working to targets or KPIs
The Role
- Welcoming customers and managing their service journey from arrival to collection
- Understanding customer requirements and accurately booking vehicles for work
- Checking vehicle history, recalls, service plans and warranty details
- Liaising with Workshop, Parts and Sales teams to ensure timely completion of work
- Keeping customers updated throughout the day and gaining authority for additional work
- Arranging courtesy cars and onward travel
- Explaining completed work and invoices clearly at handover
- Processing payments and ensuring a smooth, professional customer experience
- Presenting and assisting customers to purchase service plans (targeted commission earnings)
- Obtaining & updating GDPR data for communications and marketing purposes
What s next? It s easy! Click APPLY now! We can t wait to hear from you!
Your data will be handled in line with GDPR.
