Job Description
Are you proactive, people-focused, and passionate about creating a safe and welcoming environment? Our client, a leading provider of purpose-built student accommodation, is seeking a dedicated Night Concierge to join their vibrant community in Elephant & Castle.
This is an exciting opportunity to become the first point of contact for residents, ensuring their safety, comfort, and wellbeing throughout the night.
About the Role
As a Concierge, you will play a key role in safeguarding residents and maintaining the smooth running of the building overnight. From monitoring building security to supporting residents with excellent customer service, you’ll be a calm, confident presence who keeps everything operating safely and efficiently.
Key Responsibilities
Resident Support & Safeguarding
- Provide an exceptional level of customer service-approachable, vigilant, and responsive at all times.
- Act as the first point of contact for all resident enquiries during night hours.
- Identify safeguarding concerns and report them in line with internal policies.
- Be aware of residents with higher-risk needs and ensure appropriate support measures are in place.
Security & Health & Safety
- Control access to the building and monitor CCTV systems.
- Conduct regular internal/external patrols and Health & Safety checks.
- Record all findings through established procedures.
- Take appropriate action in emergencies, including fire procedures and contacting emergency services.
Administration & Handover
- Complete duty logs, checklists, handovers, and reports accurately.
- Log and report maintenance issues promptly.
- Ensure thorough handovers before and after every shift.
Teamwork & Professionalism
- Work collaboratively with the management and wider team.
- Attend training, supervision, and staff meetings as required.
- Support the overall upkeep and smooth running of the building.
What We’re Looking For
- Strong customer service and communication skills.
- Proactive, confident, and able to work independently.
- Experience in a security, concierge, or residential services role (desirable but not essential).
- Calm under pressure, with good judgement and an eye for detail.
- Comfortable with night shifts and working within a safeguarding-led environment.
Salary & Benefits
- £33,280 annual salary
- 4 on / 4 off shift pattern
- 12-hour night shifts (6:30pm-6:30am)
- Overtime:
- Hours above contracted: time and a quarter
- Bank holidays (outside normal pattern): time and a half
- Training and development opportunities
- Working within a friendly, supportive team environment
Ready to Join the Team?
If you’re reliable, customer-focused, and keen to make a positive impact on a thriving student community, we’d love to hear from you!
