Job Description
German Speaking Customer Service Advisor
Salary: 35,000 per annum
Location: Edinburgh or Glasgow
Contract: Permanent, Full Time
We’re currently recruiting for a German Speaking Customer Service Advisor to join a well established, international organisation on a permanent basis. This is an excellent opportunity for someone who is passionate about delivering high quality customer support and wants to build a long term career within a supportive and professional environment.
The Role
As a German Speaking Customer Service Advisor, you will be responsible for providing exceptional service to German speaking customers, acting as a key point of contact and ensuring all queries are handled efficiently and professionally.
Key responsibilities will include:
Handling customer enquiries via phone, email, and digital channels in German and English
Resolving queries promptly while maintaining excellent service standards
Managing customer records accurately and confidentially
Liaising with internal teams to escalate and resolve complex issues
Ensuring a positive customer experience at every touchpoint
About You
We’re looking for someone who is confident, organised, and customer focused.
You will ideally have:
Fluent German and English (spoken and written)
Previous experience in customer service, contact centre, or customer support roles
Strong communication and problem solving skills
Ability to work calmly in a fast paced environment
Good IT skills and attention to detail
What’s on Offer
35,000 salary
Permanent, secure role with long term progression
Office based role in Edinburgh or Glasgow
Supportive team environment and structured onboarding
Opportunity to work within an international, multilingual setting
If you’re a German speaker looking for a stable role where you can truly make an impact, we’d love to hear from you.
Apply now or contact us for more information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
