Job Description
Job Title: Operations Support Assistant
Hours of Work: Monday to Friday 08:30 – 17:00
Rate of Pay: £15/hr
We are delighted to be recruiting for an exciting new company at the very beginning of their journey, and we’re looking for someone who’s ready to roll up their sleeves and help them build something from the ground up. As a start-up, no two days are the same and everyone plays a part in making things happen, so we’re looking for a proactive, adaptable person who’s happy to get involved wherever needed. This is a great opportunity for someone who enjoys variety, takes initiative, and wants to be part of an ambitious team where every contribution really matters.
Job Summary:
We are seeking a reliable, proactive, and adaptable Operations Support Assistant to manage the opening and closing of our facility, while also handling multiple administrative and front-office duties. This role requires a combination of security awareness, customer service skills, and the ability to multi-task in a new build environment.
Key Responsibilities:
. Opening and Locking Up: Ensure the premises are securely opened at the start of the day and locked up at the end of each shift. This includes securing all doors, windows, gates, and entrances.
. Security Surveillance: Monitor security systems, alarms, and cameras, ensuring the safety and security of the building at all times.
. Patrolling: Conduct regular patrols of the facility to check for any security risks or safety hazards.
. Key Control: Control access to keys, ensuring only authorized personnel have access outside of regular business hours.
. Emergency Response: Respond to emergencies (fire alarms, medical emergencies, etc.) in a calm, efficient manner.
. Documentation: Maintain accurate records of all security-related activities, including opening and closing times, incidents, and maintenance issues.
. Reporting: Report any security breaches, damage, or suspicious activity to the appropriate management personnel.
. Front Office Support: Manage the front office, greet visitors, and assist with any inquiries or requests in a professional and courteous manner.
. Telephone Management: Answer phone calls, direct them to the appropriate staff, and take messages when necessary.
. Administrative Support: Keep administrative records up to date, including filing, data entry, and handling correspondence as needed.
. Cleaning and Maintenance: Perform light cleaning duties such as sweeping, mopping, and tidying up the front office and common areas to ensure a clean and presentable environment.
. Safety Protocols: Ensure all safety protocols and emergency procedures are followed during opening, closing, and throughout the shift.
Skills and Qualifications:
. Ability to multi-task and prioritize a variety of responsibilities effectively.
. Strong communication and interpersonal skills, with the ability to engage with visitors and staff in a professional manner.
. Ability to respond quickly and calmly in emergency situations.
. Strong organizational skills and attention to detail.
. Physical ability to perform regular patrols and light cleaning tasks.
. Comfortable working independently and handling various tasks simultaneously.
