Job Description
Administrator
Customer Service Admin, Call Centre, Contact Centre experience
Office Based Edinburgh (Hybrid after training)
- Do you have Receptionist, Customer Service, Call Centre & Admin experience?
- Are you customer focused, have basic computer skills & a great phone manner?
Monday to Thursday (9-5) Friday (9-4.30)
The Company
We are working with the Heating & Plumbing trade association for Scotland & Northern Ireland, who represent over 750 members.
The purpose of the association is to support its members & work with the government, to promote industry standards & Apprenticeships, whilst delivering training in Gas Heating & Plumbing through to Renewables for all.
The Role:
Based in their Edinburgh offices, you will provide admin support and be a point of contact for current & future members who are looking to renew membership, book training courses, etc.
You will;
- Handle telephone calls & emails from current & prospective members, providing a high level of customer service
- Manage membership database & renewals (payments, new member communications and renewal process).
- Assist in the creation and development of membership and marketing material
- Play a part in the development of membership recruitment and retention plans.
- Produce regular reports on membership activity and forecasting.
- Liaise with Technical advisors to record on-site inspections.
- Assist in the promotion of the scheme to enable wider engagement and involvement from members and the wider community.
The Ideal Candidate:
A customer focused individual, you will be have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc) and previous administration, call centre or office experience.
You may have experience in a Customer Service, Call Centre, Receptionist, Call Handler, Scheduler, etc capacity.
Hours & Remuneration:
Based within the company’s Edinburgh offices, the role offers hybrid working after a probation period.
Hybrid – 3 days Edinburgh office based, 2 days home based.
Hours – Monday to Thursday 9-5pm, Friday 9-4.30pm (34.5hrs).
- Hourly rate circa 13ph
- 24 days holiday + 10 days public holiday
- Pension scheme 11.25% (Employee 3.75% Employer 7.5%)
- Life assurance 3x salary
- Associated benefits.
If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now!
