Job Description
Are you ready to step into the role of Service Manager, with responsibility for every aspect of a customer s after sales experience?
Our service team builds and retains long-term relationships with customers over the total vehicle lifecycle and provides a seamless journey that is defined and led by the customer.
As a Service Manager, you will play a crucial role, leading a service team of technicians, service advisors and other automotive service department employees, whilst maximising workshop profitability and customer satisfaction.
The Role at a Glance:
Service Manager
Fort Kinnaird
Excellent Salary Plus Competitive Benefits Package
Full-Time 40 hours per week
Values / Culture: We aim to provide a secure environment while delivering excellent customer service through teamwork and a supportive, progressive workplace.
Company: Eastern Western Motor Group is proud to be Scotland’s leading privately owned dealer group and looks forward to serving its customers and communities now and in the future.
About Us:
For nearly a century, Eastern Western Motor Group has been a family-owned automotive leader, representing some of the world s most iconic brands across 45+ state-of-the-art UK locations. Since 1927, passion, trust and innovation have driven everything we do.
At Eastern Western, you ll find genuine career progression across sales, service, technical and leadership roles, with opportunities to grow at every stage. Our people-first culture values collaboration, learning and ambition, supported by modern facilities designed to help you do your best work.
This isn t just a job – it s your chance to be part of a respected legacy, shape the future of automotive retail, and build a career you re truly proud of.
World s No.1 Automotive brand Welcomes You
Toyota is a global leader in innovation, renowned for its reliability, pioneering hybrid technology and future-focused design. From everyday cars to performance and electrified models, Toyota offers one of the most diverse and trusted ranges in the industry.
Working with Toyota means representing a brand that invests in its people, champions continuous improvement, and is shaping the future of mobility. It s more than a job it s a career with purpose, progression and pride.
The Service Manager Opportunity:
We are all Brand Ambassadors and live and breathe the Toyota brand and values and are by nature passionate about the products and services that we offer.
Joining us as a Service Manager offers you the opportunity to develop your career with one of the world’s most prestigious companies, working alongside some of the industry s best talent. Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation.
We are constantly evolving, so there is always something new just around the corner!
About You:
• Exemplary customer relationship skills, you are committed to resolving and fielding customer concerns in an efficient and effective manner
• Friendly and professional, you inspire your team to ensure that every customer’s experience is exceptional
• A thorough understanding of how a service department works, knowledge of business administration, experience of workshops and are knowledgeable in methods of quality assurance, staff selection, as well as staff development
• Commercially-minded, you are focused on results and profit margins for service and vehicle repairs
• Naturally confident with strong leadership and communication skills
• Excellent time management skills, you thrive in a busy, high-pressure environment
• A willingness to learn and keep up to date with product and technical information
• Passionate about the automotive industry, you want to work in the world s biggest manufacturer
What s on Offer:
• Enjoy your birthday off on us every year!
• Colleague Discount – We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance – Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters – As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus – Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.
If you re ready to take the next step in your career with a respected, family-owned business that truly invests in its people, we d love to hear from you. Join Eastern Western Motor Group and become part of a supportive, high-performing team where your ambition is encouraged and your success is recognised.
Apply today and drive your career forward with a company built on heritage, innovation, and people-first values.
Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
