Night Duty Manager
Job Description
About Us
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role
As a Night Hotel Duty Manager, your role will involve:
- Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
- Responsibility for assisting the senior management team in the organisation and running of the hotel and the night audit for 6 hotel venues
- Understand the group Vision& Values as part the on-going team development.
- To assist in all departments of the hotel as required, with particular focus on Front of House operations.
- To ensure Hotel standards are met in all departments
- To deal with customer complaints correctly and as efficiently as possible.
- Controlling the allocation of guest bedrooms.
- Supporting the Front Office Team enabling them to meet all guest requirements effectively.
The Person
The ideal candidate will have:
- Experience in a similar role.
- Great leadership skills and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process
If you think this is the Hotel Duty Manager role for you then apply now and one of our friendly team will be in touch.
