Internal Account Manager

Job Description

Internal Account Manager

Location: Newport

Sector: Electronics Manufacturing / Engineering

An established electronics manufacturing organisation supporting aerospace, industrial and medical technology sectors is seeking an Internal Account Manager to manage key customer relationships and ensure the successful delivery of operational and commercial objectives.

The Internal Account Manager will act as the primary point of contact for assigned customers, overseeing operational performance, financial management and customer satisfaction across the account lifecycle.

Working closely with the Head of Programmes and cross-functional teams, this role will drive customer growth, maintain profitability and ensure high standards of service delivery.

Key Responsibilities

Customer & Account Management

Act as the main operational contact for assigned customer accounts

Build and maintain strong long-term customer relationships

Lead customer-focused teams (typically 812 people) to deliver high levels of service

Conduct regular customer meetings and reviews, including quarterly business reviews

Manage issue resolution and customer escalations

Commercial & Financial Management

Manage account profitability including costs, pricing and margins

Provide forecasting for revenue, order intake and order book performance

Support strategic growth opportunities with existing customers

Ensure financial performance aligns with business objectives

Working Capital & Risk Management

Manage accounts receivable in line with agreed payment terms

Resolve pricing discrepancies and contractual issues with customers

Address excess and obsolete material claims

Maintain and manage customer agreements and contracts

Cross-Functional Coordination

Lead cross-functional teams to deliver operational excellence

Collaborate with engineering, supply chain, production and quality functions

Support the organisations KPIs and operational targets

Contribute to SIOP meetings and strategic planning processes

Reporting & Systems

Maintain accurate information within CRM and ERP systems

Provide regular reporting to senior management on account performance

Utilise business systems and tools to manage customer accounts effectively

Candidate Requirements

Essential

Experience working within manufacturing or engineering environments

Proven experience leading or coordinating cross-functional teams

Strong communication skills with the ability to interact with customers and senior stakeholders

Commercial awareness and ability to manage account profitability

Analytical and problem-solving capability

Proficiency with CRM and ERP systems

Strong organisational and time management skills

Desirable

Experience within electronics manufacturing or high-reliability sectors

Experience with SIOP, MRP or manufacturing planning systems

Project management experience

Strong IT and business systems capability

Additional Information

Based primarily at the Newport site with some remote working possible

Occasional travel within the UK and internationally (approximately 12 days per month)

Candidates must have the right to work in the UK

JBRP1_UKTJ