Business Systems Analyst

Job Description

Vacancy: Business Systems Analyst

Closing date: Sunday 8 March

Shortlisting: Monday 9 March

Proposed Interview date: W/C 16 March

Salary: £44,940

About the vacancy:

We’re looking for a Business Systems Analyst who can act as the bridge between our service teams and Digital Services. In this role, you’ll help us design and improve the digital systems our colleagues and residents rely on.

In this role you’ll work closely with teams across the organisation to understand their needs, map current processes, and translate requirements into clear, testable system changes. You’ll support system design and configuration, run workshops, coordinate user acceptance testing, and make sure new solutions are successfully adopted.

You’ll also help us choose the right digital tools, work with suppliers, maintain high-quality documentation, and champion simple, effective digital solutions that improve customer experience and make day-to-day work easier.

We’re looking for someone who is analytical, a great communicator, confident working with stakeholders, experienced in digital systems or housing systems, and skilled at turning complex problems into practical solutions. If you enjoy improving processes, engaging people, and delivering meaningful digital change, this is a great opportunity to make a big impact.

Specifically, in the role you will:

• System Analysis: Partner with service managers and stakeholders to understand objectives, problems and opportunities; elicit and manage business systems, functional systems and non-functional system requirements.
• System Analysis: Map current system and future system state processes, identify waste and risks, and design lean, customer-centred improvements aligned to KPIs and regulatory standards.
• Options Appraisals: Accountable and leading on for undertake structured reviews and evaluations of business systems, software platforms and IT infrastructure. Writing clearly to understand how systems supports business needs, identify strengths and weaknesses and recommend improvements.
• Workshops: Lead and facilitate requirements gathering workshops including various different stakeholders across the breadth of the organisation.
• Requirements Management: Translate business requirements into epics, features and user stories; support backlog refinement and acceptance criteria technical teams.
• Solution Discovery: Support solution discovery and selection; contribute to configuration of enterprise platforms and low-code tools where appropriate.
• Testing management: Plan and coordinate testing (including UAT), prepare test scripts, trace requirements to tests and defects, and verify readiness for go-
• Documentation and Training: Design, develop and maintain documentation for digital solutions. You will also be required to provide training to other colleagues around the business.
• Documentation and Knowledge Transfer: Prepare high-quality documentation: process maps, procedures, operating guides and training materials; facilitate knowledge transfer and training sessions.
• Supplier Management: Work with 3rd parties to support and maintain current platforms, this will involve supplier meetings and management. Undertake product evaluations and liaising with vendors to ensure Hedyn is utilising current software to its fullest.
• Data Management: Collaborate with data and performance colleagues to define measures, track benefits and provide insight that informs decision-
• Digital engagement: Champion digital engagement to improve customer satisfaction, reduce the cost of transactions, enhance efficiency and reduce risk.
• Project Management and strategic planning: Overseeing the planning, execution, and delivery of digital projects. This includes defining project scope, setting timelines, managing resources, and ensuring that projects are completed on time and within budget.
• Strategic Planning: Plan with key stakeholders to scope system implementation and upgrade projects and allocate appropriate resources.
• Stakeholder Communication: Accountable and lead as a liaison between Digital Services and other stakeholders colleagues, customers, business units, and external vendors. Effective communication is essential to ensure that support services align with business needs and expectations.
• Continuous Improvement: Continuously scan for best practice and emerging technologies; share learning and coach teams to improve capability and ways of working.
• Personal Development: Ensure that personal technical skills development and maintain an external perspective on how technology is being used by other organisations.
• Supplier Management: Work with 3rd parties to support and maintain current platforms, this will involve supplier meetings and management. Undertake product evaluations and liaising with vendors to ensure Hedyn is utilising current software to its fullest.
• Carry out any other duties as directed by your line manager in furtherance of the organisation and individual objectives and policies.

(Please refer to the attached role profile for more information.)

For further information about the role, please contact

Application Process:

We require an application form to be completed for every role.

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We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.

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Your Hedyn, our comprehensive benefits package:

We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions.

Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years’ service.

Agile Working Policy (dependent on role):
Hedyn work with the philosophy that ‘work is something you do rather than somewhere you go.’

Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.

Development:
We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we’d love to hear from you.

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