Regional Complaints Team Lead – AI-Driven Insights

Job Description

A leading insurance provider in Glasgow is seeking a Regional Team Leader to manage a team of complaint handlers. The role combines team presence in the office and home working, focusing on creating a supportive team culture and achieving high-quality outcomes for customers. Ideal candidates will have proven people management experience, strong communication skills, and the ability to interpret data. The position offers a competitive salary, annual bonus, and comprehensive benefits, supporting a work-life balance.