Head of Operations (x2 Positions)
Job Description
About Us
City Building provides a range of repairs and maintenance, manufacturing, construction and refurbishment activities for Glasgow City Council and Wheatley Housing Group’s citizens and customers as well as other public, private and third sector organisations.
City Building operates both the largest construction craft apprenticeship programme in Scotland, and Royal Strathclyde Blindcraft Industries (RSBi), one of the largest supported manufacturing businesses in Europe, around 200 people, more than 50% of whom have a disability.
Our accreditations include, ISO45001, ISO 14001 and ISO 9001:2015. We are current recipients of a Queen’s Award for Enterprise Promoting Opportunity and Investors in Young People Platinum award. Both these accolades recognise our focus on investing in and growing a skilled staff base.
As a City Building employee, you’ll enjoy a competitive salary, excellent annual leave, and access to the Strathclyde Pension Fund. You will also benefit from wellbeing initiatives and discounted gym membership, supporting a positive and healthy work life balance.
About the Role
The Head of Operations plays a key strategic leadership role within the Extended Executive Leadership Team, reporting to the Divisional Director – Operations. You will lead the planning and delivery of repairs, maintenance, compliance and investment programmes, ensuring services are efficient, aligned to client priorities and delivered to a high standard.
The role includes responsibility for the organisation’s 5 year business plan objectives, oversight of productivity and resource planning, and leadership across financial governance, service performance, workforce planning and efficiency initiatives.
You will develop and guide high performing teams, ensuring services remain responsive to business needs while maintaining strong client relationships. The role requires close collaboration across the business to support innovation, IT development, continuous improvement and a customer focused service ethos. You will also provide strategic leadership, ensuring compliance with legislation and effective policy implementation, and will deputise for the Divisional Director – Operations when required.
What You Will Bring
You will have extensive experience in a senior operational role within a relevant environment, supported by a degree or MBA in a related discipline or equivalent experience. Strong knowledge of repairs, maintenance and investment activities is essential, along with a proven ability to deliver effective solutions. You will demonstrate strong leadership, sound judgement, excellent communication skills and the ability to navigate complex organisational and political environments with integrity and resilience.
CV and Supporting Statement must be submitted to Sarah Gracie, Associate Director – Eden Scott, via email by no later than Thursday 19 February 2026 at 12 noon.
Head of Operations (x2 Positions) – Role Profile
To be open, honest and transparent with all stakeholders, promoting partnership and sustainability.
Trust
To be trusted by our employees, clients and partners.
Inclusion
We are a welcoming, diverse and supportive organisation, that support all to reach their full potential by building trust.
Community
To play an important role in the communities of Glasgow we serve. Providing a first-class service together with jobs and training opportunities for local people.
Ambition
To build a culture of excellence, through continuous improvement to deliver outstanding services for all our customers, all whilst being an employer of choice within the city providing high quality and skilled jobs.
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