Senior Retail Banking Firm Supervisor

Job Description

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About the FCA and team We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers including those with vulnerabilities – through firm-specific, sector-wide, and event-driven work, with a strong focus on fairness, affordability, and consumer protection. Role responsibilities: We are recruiting for 2 positions in the department; the first is in a team responsible for a portfolio of retail banking firms, while the second sits within a team responsible for supervising two large banks. Please indicate in your application whether you are willing to be considered for both vacancies, and whether you have a preference. Influence senior leaders by engaging with firm management on culture, governance, and systems, driving better customer outcomes and stronger organisational integrity Assess business strategies by analysing firm models and identifying key risks, solving complex problems to protect consumers and markets Shape regulatory approaches by contributing to supervisory strategies, ensuring effective interventions that reduce harm and maintain trust Leverage data insights by spotting trends and anomalies, providing actionable intelligence that strengthens decision-making and industry oversight Build collaborative networks by working with internal teams and external stakeholders, fostering alignment and shared success across the financial ecosystem Champion continuous improvement by recommending process enhancements and supporting colleagues, helping the division stay agile and proactive in addressing sector-wide risks Skills Required: Minimum: Prior experience regulating or working with regulated financial services firms on one of the FCA retail banking priorities: consumer duty, financial crime, fraud, operational resilience Proven experience in building and maintaining relationships with senior management and stakeholders internally and externally Prior experience working in an analytical role to reach sound judgements quickly and clearly from a broad and varied range of information Essential: The ability to act on your own initiative to make informed and timely decisions, cutting through complexity, identifying the key issues and escalating issues appropriately Present yourself and the FCA in a professional and credible manner, with strong oral and presentation skills Experience of successful teamwork, working with others to deliver outcomes and achieve tasks, proactively offer your support to colleagues Proven ability