Job Description
IMMEDIATE START
25,885.80
Job Purpose:
This role involves handling administration and clerical tasks for a membership scheme. Key duties include processing applications, managing registrations, setting up direct debits, and handling all related correspondence.
Key Responsibilities:
- Register applications, ensuring all personal details are correct and sourcing any missing information.
- Prepare and send invoices to applicants.
- Set up and manage monthly direct debits.
- Respond to customer inquiries by phone, email, letter, or in person, including handling routine questions and complaints.
- Prepare reports, including statistical information.
- Handle membership cancellations and suspensions, investigating non-payment and offering alternative payment options.
- Work with staff to communicate updates, answer questions, and explain new procedures.
- Help improve the membership scheme and assist in developing new systems.
- Investigate and resolve complaints about payment issues.
Essential Experience:
- Strong admin experience
- Good communication skills for dealing with customer questions
- Experience with invoicing and setting up direct debits.
- Ability to prepare simple reports with statistical data.
- Comfortable working with membership systems and coordinating with different teams.
If you are interested please apply or email your interest OR call (phone number removed)
INDTEMP
