Job Description
Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German Speaking Customer Service Advisor to support customers in the industrial/manufacturing sector from our location just outside Glasgow
Client Details
A well-established organisation within the industrial/manufacturing sector, this company is known for its commitment to delivering quality products and excellent customer service. Operating as a mid-sized business, they provide a professional and supportive environment for their employees.
Description
- Respond promptly and professionally to customer inquiries in both German and English.
- Provide support and solutions to customer queries relating to products and services.
- Maintain accurate records of customer interactions in the company’s database.
- Collaborate with other departments to ensure customer satisfaction and resolve issues efficiently.
- Assist in processing orders, returns, and exchanges as required.
- Contribute to continuous improvement initiatives to enhance customer service processes.
- Maintain a thorough understanding of the industrial/manufacturing product range.
- Deliver a high level of service that aligns with company standards and values.
Profile
A successful German Speaking Customer Service Advisor should have:
- Fluency in both German and English, with strong communication skills in both languages.
- Previous experience in a customer service or client-facing role.
- Proficiency in using computer systems and CRM tools.
- An understanding of the industrial/manufacturing sector would be an advantage.
- A proactive attitude with a focus on problem-solving and customer satisfaction.
- Strong organisational skills and the ability to multitask effectively.
Job Offer
- Competitive salary around 27/28k
- Comprehensive benefits package.
- Be part of a respected organisation within the industrial/manufacturing sector.
- Potential for personal and professional growth within the company.
- HYBRID
