Regional AV and Events Engineer

Job Description

About the Role

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Regional AV and Events Engineer to be a key part of our regional team, representing proAV and working onsite at regional client offices.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Regional AV and Events Engineer to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

The primary expectation of the role is to provide dedicated onsite services across proAV managed service accounts in the region. Primary support function for the regional client offices for event support, Level 2 Engineering diagnostics as well as service delivery support in the region.

• Support regional offices on a rotational and adhoc basis in the areas of Glasgow and Edinburgh but not limited to. Some travel within the UK and Europe may be required on occasion.
• Supporting Level 2 Break fix service activities in this region as required.
• Liaise with the client IT / FM teams to agree daily tasks and activities.
• Locate faults or problems and provide solutions on a second / third line basis.
• Ability to provide systems work around in the event of failures.
• Ensure fault tickets are logged via client ticketing portal and resolved within SLA.
• Develop on site AV support mechanism / processes in conjunction with client IT / FM teams.
• Manage proAV onsite support deliverables.
• Provide real time in room support for AV / UC related issues.
• Track and manage all AV / Event requests via SNOW & AV mail box.
• Troubleshoot AV and MTR related technology issues.
• Locate faults or problems and provide solutions on a first /second line basis as well as work around, if problem is critical.
• Regular room / systems checks as required.
• Manage equipment repairs and implement critical spares as required.
• Support / manage software / firmware updates once instructed / change control.
• Proactively train and support end users as required.
• Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
• Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
• Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity and applications where appropriate.
• Manage all onsite events within large presentation spaces as required.
• Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout as required.
• Provide white glove service that manages technical logistics for large complex events, Town halls, special events, and VIP’s video meetings.
• Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events.
• Work with vendors for AV rental and staging of events.
• Attend Operational meetings as required.
• Be fully competent in Digital AV environments.
• IT literate, understand network architecture and structured cable infrastructures.

Hours of work

40 hours per week, 9 hours a day on a rotational shift basis between 7am-7pm, including an hour unpaid break, Monday-Friday.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work life balance through our family friendly policies and practices. We encourage all to apply.