Job Description
Our well established Fife based client, are looking for a Spanish speaking Customer Service Executive to join their team .
Reporting into the Customer service Manager, you will provide an excellent service to clients/customers in a fast-paced environment. Duties will include:
- Cover a variety of primarily Spanish-speaking customers plus other designated accounts in other territories. (Note: this role will not be limited to Spanish speaking customers)
- Review and process customer orders, acknowledging orders within agreed timescales.
- Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning Teams
- Liaise with the Finance team to resolve credit queries
- Process customer complaints acting as interface between customers and internal Teams to resolve.
- Maintain regular contact with relevant External Sales Teams to ensure they are kept updated of any issues / changes as required.
- Maintain customer database with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team.
- Contact customers frequently offering help and support and build relationships with customers.
- Provide lead time / delivery information / stock availability to customers on request.
- Release pricelists to customers in line with instructions from the Customer Service Supervisor / Customer Service Manager.
- Keep customers informed of any changes to services or products from Leviton Manufacturing UK Ltd as instructed by the Customer Service Supervisor / Customer Service Manager.
- Provide temporary cover for other accounts during holiday periods/ absence within the Customer Service Team.
To be suitable for this challenging and rewarding role you must have the following key skills and experience:
- Must be fluent in Spanish ( oral and written) as a large part of the role will involve communication direct with customers by phone and email.
- Proven customer service/account management experience in an office related environment
- Ideally experience working in the manufacturing industry
- Excellent IT skills including MS office and advanced Excel
- Excellent oral and written communication skills
- Strong organisational and planning skills
- Ability to work to tight deadlines
- Self-motivated and flexible
You will receive a competitive salary + excellent benefits. This role is full-time Mon – Frid office based but may be flexible to work hybrid 2 days a week once training is completed.
Please send CV and application for consideration ASAP.
INDPERM
