Operational Change Lead – Customer Care Transformation

Job Description

A financial services provider based in Edinburgh seeks an Operational Change Support Manager to lead a team focused on enhancing customer care. This role involves high performance management, key stakeholder engagement, and influencing change programs for best practices. Candidates should have proven leadership in operational environments and possess strong analytical skills. A competitive salary and a comprehensive benefits package are offered, including an enhanced pension scheme, discretionary bonus, and substantial leave entitlement.