Full Time Customer Care- Newbridge, Edinburgh

Job Description

Overview

McDonald’s are one of the most recognised brands in the world, and the backbone of our brand is a commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Responsibilities

• Be the face of the restaurant by delivering friendly, welcoming and helpful customer service.
• Deal with customers and ensure everything runs smoothly in customer areas.
• Make children feel welcome, hand out balloons, and help organise special events.
• Look after customers’ specific needs and maintain high standards of cleanliness in the dining area and toilets.
• Create a warm and welcoming atmosphere and establish positive communication with customers at all times.
• Keep the manager informed about customer satisfaction and any issues that arise.
• Work in a fast-moving, high-energy environment and connect with customers so they feel valued.

Qualifications

• Friendly, welcoming, courteous and helpful behaviour; a natural ability to work well as part of a team.
• Effective communication skills, including attentive listening, face-to-face verbal communication and eye contact.
• Ability to maintain high energy levels while working efficiently and productively.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• Additional benefits as available